Terms of Use & Privacy Policy | Athens Dental Care

Privacy Policy – Athens Dental Care

Introduction

Athens Dental Care is committed to protecting the personal data of individuals/visitors to its website. The collection and processing of personal data is carried out in accordance with the General Data Protection Regulation (GDPR) and applicable legislation.

Please take a moment to read our data protection policy to understand how we use and protect the personal information you provide to us.

This policy covers only processing that takes place through data collection via the website https://www.athensdentalcare.gr. Other websites accessible through links are not covered by this policy.

For questions regarding this policy, please contact info@athensdentalcare.com.

1. Categories of personal data on the company website

The website collects personal data when:

the visitor registers for available applications (e.g. newsletter)
visits pages or enters promotional programs
uses the website environment for communication

Data processed:

(a) Name, surname, email, phone, address, postal code, city, country, profession, age
(b) Registration data (username, password, phone, email, tax number, communication content)
(c) Automatically collected browsing data (IP address, geographic location, device type, browser, pages visited, date/time of visit, operating system, visit duration)

Processing purposes

(a) Website, application and function management
(b) Personalization of browsing experience
(c) Sending updates, notifications and promotional material (with user consent)
(d) Query management and security maintenance
(e) Pre-contractual or contractual relationship service
(f) Establishing legitimate legal claims or defense against fraud
(g) Statistical analysis and interpretation of traffic on an anonymized basis

Legal basis of processing

Processing is generally based on your consent (Article 6(1)(a) GDPR). If consent is withdrawn, processing ceases. Processing also takes place for legitimate interests of the company (Article 6(1)(f)) and for performance of a contractual relationship (Article 6(1)(b)).

Please note that data is required for website management and security. By browsing you accept this collection, which can be adjusted through browser settings.

2. Categories of data related to medical service provision

In accordance with Article 14 of Law 3418/2005, a medical record is maintained with the following data: full name, father’s name, gender, age, profession, patient address, visit dates, health complaints, reason for visit, diagnosis/treatment, examination results. The record is kept for 10 years from the last visit.

Processing purposes

Provision of personalized medical/dental services
Management of transactional relationship, collections, payments, accounting audits
Fulfillment of contractual obligations
Customer satisfaction surveys
Advertising campaigns
Compliance with legal obligations (tax, insurance)
Prevention of financial crimes
Transfer of data to lawyers or competent authorities for defense of legitimate interests

Legal bases for processing

(a) Necessary for performance of contractual relationship (Article 6(1)(b) GDPR)
(b) Explicit consent (Article 6(1)(a) GDPR)
(c) Compliance with legal obligation or legitimate interests (Article 6(1)(c) or (f) GDPR)

3. Personal data of minors

The Company addresses persons who have reached the age of 18. If minor users visit the websites, the Company bears no responsibility. If it is established during collection that the user is a minor, their data will not be processed.

Data recipients and transfers

Athens Dental Care does not disclose data and does not transfer personal information to subsidiaries, third parties, commercial or business partners without prior notification and consent, except as provided in this policy.

Data may be transferred to affiliated persons (processors), where necessary to fulfill purposes. By consenting, you accept such transfer, and the terms of this policy apply.

Data may be transferred to third-party companies providing communication services on our behalf. These companies take the same protective measures and process data only within the framework of explicit written instructions.

Athens Dental Care may disclose data to public authorities for compliance with legal obligations. It may be compelled to disclose data by binding order of public or prosecuting authorities or in compliance with a court decision.

Retention period

Data is retained for as long as necessary to fulfill processing purposes, unless legislation requires a longer period.

Criteria for determining retention period:

(a) For the duration of the contractual relationship
(b) As required for compliance with legal obligation
(c) As required in view of the Company’s legal position (defense of rights, regulatory authority audits)

Specific information on Cookie use and automated processing

Cookies

Cookies are small text files placed on your computer or mobile device by the websites you visit. The term “cookies” describes technologies such as cookies, Flash cookies and web beacons.

Cookies are used to make websites functional or efficient, as well as to provide information to owners for advertising purposes. They enable a better browsing experience and usage understanding.

Cookie usage

We use cookies so you can easily log in and use the website on future visits. They allow traffic monitoring, functionality enhancement and content customization. You can set your device to reject cookies, but you may not be able to use certain features.

Types of cookies we use

The website www.athensdentalcare.gr uses session cookies and persistent cookies. Neither session nor persistent cookies collect personally identifiable information.

We use session cookies, which last only during your visit and are deleted when you close the browser. We also use persistent cookies that remain on your device so the website remembers your settings on subsequent visits.

Some cookies may be placed by partners for online advertising management. The information collected is anonymous and does not identify individuals. We use Google Analytics to track popularity and record visitor trends.

Most browsers allow cookie management through settings. For more about cookies, visit www.allaboutcookies.org. On first visit we request your consent for cookie use, unless they are necessary for basic functionality.

Information collected by automated means

When visiting, we collect information by automated means using technologies such as cookies, web server logs and web beacons. We may use third-party web analytics services for usage analysis. When visiting, we request a positive consent action for this processing.

Security and confidentiality of personal data

Athens Dental Care has made significant efforts to take preventive measures to maintain confidentiality and security, prevent distortion, damage, destruction and accessibility by unauthorized third parties.

Technical and organizational measures include state-of-the-art technology. We maintain appropriate administrative, technical and physical safeguards to protect personal data from accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use.

Nevertheless, the Company cannot control risks related to Internet operation, therefore draws your attention to potential risks of use and operation.

Right to withdraw consent

If you have given consent for processing of specific data, you have the right to withdraw at any time with future effect. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

Your rights and choices

In accordance with existing legislation, you have the following rights:

Right to information and access: You have the right to be informed about and access data concerning you.
Right to rectification: You have the right to request correction of inaccurate data or completion of incomplete data.
Right to erasure: You have the right to request deletion of data, where provided by legislation.
Right to restriction of processing: You have the right to request restriction of processing, where provided.
Right to portability: You have the right to receive your data in a commonly used format and request its transfer to another controller.
Right to object: You have the right to object at any time to the processing of your data.
Right to object to automated decision-making: You have the right to request exemption from decisions based on automated processing, including profiling.

Data Protection Controller

The Data Controller is Athens Dental Care, based in Athens, Vasilissis Sofias 92 and Kerasountos.

To exercise your rights or for information, please contact info@athensdentalcare.gr. Furthermore, you have the right to file a complaint before the Hellenic Data Protection Authority (HDPA), 1 Kifisias Ave., 115 23, Athens, tel. 210 6475600.